In today’s fast-paced business world, Human Resources professionals find themselves increasingly bogged down by administrative tasks, often at the expense of more strategic initiatives. A staggering statistic reveals the extent of this challenge; as part of a study conducted by Tissot Editions and PayFit (published in March 2022) – 63% of HR professionals report spending at least half of their working hours on administrative tasks. Even more concerning, on average, HR teams dedicate 30% to 40% of their time solely to handling employee enquiries and related administrative duties. In large organisations, this could translate to several hours a day, while in smaller companies, it might be proportionally more, depending on the number of employees and the HR team’s capacity.
The Current Landscape of HR
The HR industry faces a significant dilemma. While tasked with crucial responsibilities such as talent acquisition, employee development, and fostering a positive workplace culture, HR professionals often find themselves mired in day-to-day employee queries and operational tasks. This imbalance not only affects the efficiency of HR departments but also impacts the overall productivity and growth of organisations.
Key challenges in the current HR landscape include:
- Time Management: With a substantial portion of their day devoted to answering queries and managing paperwork, HR professionals struggle to allocate time for strategic planning and employee development initiatives.
- Information Overload: As companies grow and policies evolve, HR teams must manage an ever-increasing volume of information, making it difficult to provide quick and accurate responses to employee enquiries.
- Scalability: Traditional HR processes often fail to scale efficiently as organisations expand, leading to bottlenecks and delays in addressing employee needs.
- Employee Experience: The deskless workforce expects quick, accessible, and personalised HR services. Meeting these expectations while managing other responsibilities presents a significant challenge for HR departments.
Mintor: Revolutionising HR Efficiency
Mintor Chat-Based Solutions offers innovative solutions designed to address pressing HR challenges. By leveraging cutting-edge technology, Mintor aims to dramatically reduce the time HR professionals spend on administrative tasks – by up to 90% in some cases.
Here’s how Mintor transforms key HR processes:
- Recruitment: Automated screening and shortlisting capabilities streamline the initial stages of deskless and remote recruitment, allowing HR professionals to widen the candidate base in remote locations and improve engagement with a shortlist of candidates via WhatsApp.
- Onboarding: Bot-facilitated gathering of employee data and automated notifications to internal staff ensure a smooth and efficient onboarding process.
- Payslip Management: Self-service portals enable employees to retrieve previous payslips independently, reducing the burden on HR staff.
- Leave Management: Instant balance checking and automated approval routing simplify the leave request process for both employees and HR.
- HR Queries: An intelligent system auto-generates answers to common employee questions and routes more complex enquiries to the appropriate personnel.
- Document Requests: On-demand generation of documents like employment confirmation letters eliminates manual processing time.
- Employee Engagement: Periodic interactive surveys, tailored to individual employee career journeys, provide valuable insights without additional administrative burden.
By automating these routine tasks, Mintor empowers HR professionals to reclaim their time and refocus on strategic initiatives that drive organisational success. As the HR landscape continues to evolve, solutions like Mintor pave the way for a more efficient, responsive, and employee-centric HR function, especially for the deskless workforce.
