The importance of engaging frontline workers

What are the benefits of AI-based employee self-service? Streamlined communication, access to resources, automated self-service, adaptive learning experiences, work-life balance support...

Organisations that heavily rely on a frontline workforce demonstrated a substantial increase in profits, up to 2.9 times more when their workforce is highly engaged.

Engaged employees demonstrate a remarkable loyalty to their companies, with an incredible 12 times lower likelihood of leaving compared to their disengaged counterparts according to a Microsoft Viva People Science report in 2023.

What are some of the main challenges frontline workers face?

A significant majority, 62% to be precise, of employees feel that they do not have enough time to access all the necessary information required for their jobs. One out of every four deskless workers openly admits that the lack of purpose-built technology hinders their day-to-day work.

What are the benefits of AI-based Employee Self-Service?

  • Streamlined Communication: AI chatbots and HR automation tools can facilitate real-time communication channels, via chat apps or instant messaging platforms, enabling frontline workers to stay connected with their teams and managers, fostering a sense of belonging and camaraderie anywhere and at any time and accessing information at speed.

  • Access to Resources: Technology provides frontline workers with easy access to essential resources, such as shift schedules or company policies, empowering them to take ownership of their work experience. AI can read through and scan unstructured documents, providing employees with information like handbooks, benefits programs, and other useful information in no time.

  • Automated Self-Service: AI chatbots can provide instant access to information your workforce needs, and that would otherwise take weeks to obtain, for instance, payslips, leave applications, and instant answers to HR questions, saving time and saving money.

  • Adaptive Learning Experiences: A significant advantage of machine learning and AI is the ability to adapt learning experiences and provide employees with skills development solutions that they need to help them grow in their roles. Learning experiences become more customised and meet employees where they are at with their skills development.

  • Recognition and Feedback: Automation tools can enable rewards programs or feedback mechanisms, allowing managers to provide timely acknowledgement and constructive feedback to frontline workers for their contributions and performance, boosting morale and motivation.

  • Efficient Task Management: HR automation systems can streamline task assignment and tracking processes, ensuring frontline workers receive clear instructions and deadlines for their assignments, leading to increased productivity and job satisfaction.

  • Work-Life Balance Support: Through scheduling optimisation algorithms and predictive analytics, HR technology can help frontline workers achieve a better work-life balance by ensuring fair and manageable shift schedules, reducing fatigue, and preventing burnout, ultimately enhancing overall engagement and retention.

Want to learn more about HR Automation? Let’s chat!

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