How do you continue exceeding expectations if you do not have the employee experience platform in place to help enhance productivity and provide easy channels to manage employee needs? There are several ways in which technology can be used to improve employee experience:
Communication
Instant messaging platforms can be used to enhance communication among employees and between employees and management. Platforms like WhatsApp can facilitate real-time communication and collaboration.
Training
Technology can be used to provide employees with access to training and upskilling resources in remote areas. Chat-based learning platforms and chatbots can make training more accessible, engaging, and interactive anywhere and at any time.
Productivity
Chatbots can be used to streamline workflows and automate admin-heavy tasks, allowing employees to focus on more high-value work. For example, task management tools, and workflow automation can help employees be more productive and efficient.
Feedback and recognition
Chat-based platforms like WhatsApp can help managers provide regular feedback and vital updates to help remote employees feel part of a team and/or decision-making process. They can also be used as a tool to provide positive feedback and recognition for excellence in remote areas.
Employee self-service
Chat-based platforms and chatbots can help enhance employee experience by giving them access to important information and processes in an easy and familiar way. Here are some practical applications for enhancing employee experience with WhatsApp and chatbots:
- Easy access and cost savings on automated payslips.
- Save time and convenience of leave requests.
- Faster onboarding especially policies and health & safety.
- Facilitating chat-based learning (the new e-learning) to upskill employees simultaneously anywhere.
- Employee performance management
- Timesheet logging
- Sharing information updates anywhere any time.
By leveraging technology in these ways, businesses can create a more positive and engaging employee experience, leading to higher employee satisfaction, retention, and productivity.